Iehsa Mohamed

Review of Sofitel Schweizerhof

The reception was friendly but not very competent!...

The reception was friendly but not very competent! The suite was pleasant but in the 5 star area there is better in Berlin! At 10pm we wanted to have ice cubes, the statement from the reception was that there are none!?! In a category like that, this should not be the case, not even in times of corona! When I pay as a guest, I expect something and from a 5 star hotel I have a different claim