Recently bought a civic here because they were the...

Recently bought a civic here because they were the closest place with the color and trim I wanted. My salesperson was very nice and tried to be helpful but the finance experience was horrible. They tried to throw a service contract in there that I didn't want or need and when I declined the finance manager left, brought back someone else who didn't even introduce himself who then proceeded to try to pressure me into purchasing the service contract. When I decline him he told me they weren't going to change my payments and basically said they'd add the contract price back into the vehicle price because I was refusing the service contract. That is BEYOND shady and fraudulent. When I still refused he snatched the papers off the desk and stormed out of the office without saying anything else and sent the previous finance manager back in. My payments did get lowered but I was so anxious and shocked at that point I really didn't even get to look over the numbers again.

2nd issue is this forced upgrade they have on all the vehicles, this includes the package with floor mats, trunk liner and some other stuff, window tint, pin stripes and something else I'm forgetting. The pin stripes that I was charged $299 for and told were already on the car....do not exist. I've seen another Honda with the aforementioned pin stripes and my car does not have them. So not only did they charge me for something I didn't want, it's not even on my vehicle. I've also yet to find my wheel lock key.

I expected a better experience from a dealership like this, not some shady used car lot experience.