Michelle Arana

Review of Residence Inn Beverly Hills

Terrible place. I booked a room, got there at 4:05...

Terrible place. I booked a room, got there at 4:05pm but I didn t actually get into my room until 4:50pm because my room was not ready when I arrived. Not only that, but on their Marriott app I specifically picked a room that advertised in the fine print that it had an oven, I paid extra for it specifically for the oven so that I could bake some stuff for my Labor Day weekend and share them with my family. When we got into the room first thing I noticed was there was no oven. I called guest services and they told me that the only rooms that had an oven were the ones with two bedroom. I mentioned to her that I saw on their Marriott app that this room advertised it had an oven and I specifically picked it for that reason. She told me all she could do was give me a refund. There was no effort made to try and put me in a room with an oven only to get rid of me even though it was THEIR MISTAKE NOT MINE. I had brought groceries that went bad because I assumed I would be in my hotel by the 4pm check in time and I ended up having my groceries out for 2 extra hours. Thanks for nothing Marriott.