Gabrielle Bennett

Review of Zupps Aspley Suzuki

My light switch stopped working and booked it in f...

My light switch stopped working and booked it in for the service department to look at. Was told that I may be charged for the diagnostic fee of $185. Knew that I had not done anything to the vehicle so knew that I would not have to pay. So when the vehicle is ready, told that the charge is $185. Had to pay it to get the vehicle back. Told them I was not happy. Rang the service manager Micheal twice and he never returned my call. When I finally got him on my third phone call he was unapologetic, and downright rude. Stated they normally charge a diagnostic fee even though the vehicle is under warranty.
Won t be going back to them or zupps in general. So much for their family owned business and caring about there customers. Only care about more money in there pockets