Haohong Zhu

Review of Richmond Chrysler Dodge

I have 4 wheel drive problem and sent to them 3 t...

I have 4 wheel drive problem and sent to them 3 times. They never truly fixed it and blamed me for using it on normal road( actually I only used the 4 wheel for around 20 meters on normal road and it became out of order, and the other occasions I even never touched the 4 wheel button, the 4 wheel service light still went out). Last week they claimed to fix it again and Justin of the service department even showed me a photo of the muddy road which he said is the only road I can use the 4 wheel drive. I had drove my truck for a couple of days without touching the 4 wheel drive, however the 4 wheel problem light showed again. I am not sure how to deal it now, as Justin told me that they are doing all right, and I am the bad driver and don't listen to their instructions (he told me his manager absolutely agreed with him) and he even don't want to serve my truck.
I paid over $80000 to got a lemon truck, and now I am even blamed as a difficult customer. What a good dealer. If you are bold enough, just try yourself. Good luck!