Amber Wason

Review of Terminus Tees

If I could do zero stars, I would. I have never ex...

If I could do zero stars, I would. I have never experienced such terrible customer service. DO NOT USE THIS T-SHIRT VENDOR! We have a laundry list of anecdotes about their poor customer service, but the icing on the cake is this story: We ordered a reprint of a shirt they had already done for us. They printed it incorrectly, so we sealed the box and shipped it back to them. Upon receiving the shirts, they claimed that 40 out of the 100 were missing. We fought them on this for months, disputing with UPS and our credit card. Because the shipping was pre-paid, the package was never weighed when we dropped it off. For this reason, all our disputes were unsuccessful because we had no proof. So instead we faced 2 months of aggravation, and are out $600 and 40 shirts. We order hundreds of shirts every month, but Terminus did not care about us as a customer. We will never use them again, and would strongly discourage anyone else from using them too.