Elena Larissa Mencaglia

Review of Greenford Road Medical Centre

If I could I would rate this place -10.

If I could I would rate this place -10.
There is not been one time I have found a friendly face at the reception, I feel sorry for the old people that have no voice to speak back ,as they are more vulnerable, to the rudeness they experience in this clinic, I can see every time towards anyone, they are just Rude, last time I went there I found a signage saying not to shout at the staff members, I was not surprised at all that someone is shouted at them.
Also Patients are not treated seriously, is been over an year that I am going trying to find out what is wrong with me and only after I had an abortion they were able to tell me that I have polycystic ovary , I believe after all the visits and blood tests I have done they should have known this before my abortion took place,
I should have known this from them long time ago even before my pregnancy when I started showing concernes about my well being, pains unstable mind also probably related - now is too late!
I also now express that I am experiencing again depression and anxiety I believe I need my thyroid checked as they are saying that there is nothing wrong with my hormones ,which I doubt as depression and anxiety shows when I am close to my period ONLY but I was suggested to a psychologist coz all I need is talk, I accepted and I contacted some support but still as I saw that even previously they were not able to spot my problems today I was looking to book an appointment over the phone to still check my thyroid, they refuse the doctor to call me and instead I have to book a regular appointment (waste of time mine, of the doctor, and patients that needs more in clinic support) I understand that is London and there are many people to be seen and listened too but this would Save the space for someone else and the doctor would just spend 5 min over the phone to book this with me.
While struggling with my health and state of mind , I have also a career to look after and I have not really time to come talk about a matter I have been discussing for so long with them, at this stage I believe they need something tragic to happen before starting taking People seriously and working on their professionalisms & organisation.
RESUMING: patients go to the doctor because they are sick, they should find empathy and kindness, the staff is not appropriate for this role, they are clearly unhappy with what they are doing ! rude and unhelpful!
In years that I am going there I found only one lady that was helpful (short hair dark skin) the rest should really consider change jobs.
I never leave reviews & I had to sine up for this but I hope action will be taken because I know for sure I am not the only one complaining and many of the patients are old and not have the possibility on leaving reviews online - I talk on the behalf of many this is a serious matter it is people Health and well-being it should be handled with competence.