If it would be possible I give this agent Miss M. ...

If it would be possible I give this agent Miss M. from AWL zero stars. Before I became her customer she was very helpful. But once I signed the contract she asked me about the routing number from my account. I told her maybe it would be easier to send her an email so she doesn't need to write down to avoid any mistakes. Because my initial payment for the auto insurance was very important. I signed the contract for the 31st January 2020 and my initial payment was also confirmed over Nationwide. But somehow the payment did not get through. I received on 7th February 2020 over text message from Nationwide that my payment is still not done. So I paid immediately over credit card. I tried on the same day to reach this agent but somehow she disappears. On Sunday as I check my account Nationwide told me my policy is cancelled. I tried yesterday 10th February 2020 to reach this agent but no ones answered.

I was so helpless that I tried to call Nationwide and AWL to help me. Finally I could switch over to another agent through the help of Nationwide it will be done in the next few days. But my additional expenses for these two days taking taxis is really inconvenient and not fair to me. Because I provided all the information to this agent at AWL.

Now I have to afraid about my bad credit score, because for the payment history at Nationwide I did not pay the policy.

This is all comes up because the mistake of this specific female agent at AWL. I hope they are going to reimburse me the extra cost during these days.

As the others reviewers wrote this agency has reviews below the average. I cannot confirm this but for sure I will not recommend this Ms. M. from AWL in Texas.

I am really frustrated about this case until today she has never send me a statement or an apologize.

I met a lot of good insurance agents but she is definitely not one of them.