Evening staff not very friendly. She kept walking...

Evening staff not very friendly. She kept walking away while speaking to us. Was not very clear in directions to room in next building over. Had to ask another guest. Got to the room was clean but had a chemical smell. toilet did not flush. Called down and she actually asked if we would like it fixed desk clerk in the morning was awesome. Housekeeping staff was very nice. We got a refund for second night because we didn't stay.she called and made arrangements for a room at the other best Western. The second location charged less for a room. Will never stay at clear brook location again. Aldergrove is much nicer.