Tomorrow our stay at the hotel ends and yet I neit...

Tomorrow our stay at the hotel ends and yet I neither can nor want to wait to make the criticism. Now reading the previous opinions, I think I wish I had done it earlier because from a hotel that is supposed to be of such a category I could not expect these behaviors.
Of course, the hotel is in a wonderful location, you get to the terrace, the bar, and you are amazed by the views. I'm a fan of "charming little" hotels, and this one looks amazing on first impressions. Of course, what nobody tells you is that to get to the hall and terrace for the first time once you park the car or the taxi leaves you, it is you yourself who has to enter the suitcases and go up the stairs, wondering if that will be where you have to go. Which is fine for a two-star hotel, but for a 5 * boutique hotel, things change.
You pay for a service, you pay for some qualities and everything should be according to that. However, to begin with and from what I read I am not the first to complain about the rooms. Being in the new building, although I have to say that the room was very nice, I paid 400 / night for a room whose shower every time we took a shower flooded half the room ... just as we have different concepts of a boutique hotel, or a charming hotel, but for me that is not charm, quite the opposite. However, what matters most is what you expect from the hotel. The pool area is so fantastic, that you manage to disconnect from all tensions in it, therefore what you want is not to leave there during your stay. We have been at the hotel for a week, and during that week we have practically not gone out for lunch or even dinner. We can say that the "expensive" of this hotel is not the stay but each one of the things you ask for. A plate of hard ham ... 29. 10 pieces of cheese, 18. The worst piece of "cutlet" you will surely eat in your life, 30, cold and hard. Hamburger, 22. We are from Madrid, and the best burgers from well-known places are less than half, and a thousand years old. Two coffees and two juices ... 24. Dinner plate of ham, the cutlet to share, foie and a bottle of wine, 120. And if at least it had been good ... On average at the hotel you go out for about 200 more, and please do not ask for anything in room service because just for bringing it as it happened tonight they charge you 10 extra. We have been to many good and very good hotels and have never received such mediocre treatment. I am sure that for the modest price of 5000 that we are going to pay for 7 days you can find hotels that make you feel more unique. Definitely not recommended, a shame.