They had a promotion that ended in June 2020 givin...

They had a promotion that ended in June 2020 giving you money if you opened an account and transferred 'x' amount of money. I did this but recently noticed I never received my money. I tried to email them from inside my account but apparently their email is still shut down (since March) so they can better support the customers over the phone. So now I have to call in for the seemingly simple matter but like the many others have not been able too. I spent 60min on hold yesterday and gave up. I'm currently just over 2 hours on hold and still nothing! When I was placed on hold the message said I may experience a wait time of up to 50 minutes.. I feel so committed to waiting now but I don't know how much more of this music I can take. They really need to fix this, open their email, a chat service, or a call back service.

I waited another 30min so a total of 2 hours and 47minutes then I hung up. Funny however... someone is monitoring these reviews, they respond faster here. Perhaps this person should be responding to emails or answering phones!