I was honestly very disappointed in my stay here. ...

I was honestly very disappointed in my stay here. My boyfriend and I stayed here over other hotels primarily because it had a hot tub/heated whirlpool outside. One day when we had decided to test it out, we had to call maintenance to heat up the pool and they responded by saying they'll come out and heat it for us. We waited outside for about 10-15 minutes and still saw no one come out and assist us. We called again to see their status, and they responded by saying that the heater was broken. I do not understand why they didn't send someone out to tell us it was broken. If we hadn't called back, we could've possibly just waited outside forever for the maintenance crew if we didn't know. I felt that was poor service on their part and they should've sent someone outside to tell us and not have us wait there for no reason (especially since it was windy and cold that day... we were waiting outside and shivering).
So later we decided to soak in a hot bath instead since we didn't have the hot tub available. Instead we found that the closure for the drain to fill up the bathtub was leaky (so the bath wouldn't stay filled), and from an underside point of view, we could see mold growing underneath the shampoo/soap shelves in the bathtub which was very disappointing. I will never come here again, and I am extremely disappointed that this is the standard Marriott holds this hotel to. The only reason this didn't get a 1 star is because I was pleased with how professional the front desk was, and the living/bedroom area was nice as well.