Just had an awful experience on the phone with a w...

Just had an awful experience on the phone with a women who continuously talked over me until I finally just told her thank you and good bye. The lady was filling in for someone who was on vacation and probably should not be allowed to take phone calls. Seconds into the call she was irate and raising her voice.
The reason for my call is to find out what is going to be done about those of us who donated our vehicles last year for cardinals tickets that we were unable to use due to covid. Yes, I'm aware my vehicle went to someone that needed it, but I chose mers specifically for the baseball tickets and it is of no fault of my own that the games were cancelled and the tickets were void.
I could have kept my vehicle and given it to my 17 yo who starts EMT program at forest park in thefall. I could have used my vehicle as part of my down payment on my new car, or I could have sold my vehicle and gotten 1000$, all of these things I could have done, but I chose compassion and baseball tickets instead. The only thing wrong with the car was the starter had just gone out in it. Towing the vehicle was part of the agreement you made .It was auctioned off for more than $1,000 according to the receipt I received to file my taxes.
I've emailed and not gotten a response.I 'd like to know what's going to be done for those of us that were stiffed on the cardinal games. The understanding was that I would recieve usable Cardinals tickets; you've failed to deliver on your end of the agreement.@stlnews@stlcards
update 4/3\21:
Still no email.
More often than not "I'm sorry you feel that way" is a non-apology apology. Gaslighters are masters of the conditional apology. That's not an apology; the other person is not taking responsibility for their behavior, they're simply manipulating you.