The last time I was here every thing was perfect ....

The last time I was here every thing was perfect .but tonight I'm having a nightmare. My wife and booked our room online before we got to there. Once there somw old lady called Diane was our receptionist. She took 50 years to end a phone call she was handling. Finally when did he hung up she took another 50 year to check is in . She clearly didn't have a clue what she was doing..Fast forward to the part we get the room. All the vending machines are out of order. No way to get a drink. And only floor 2 ice machine is working.we get in our room and get the call from Diane at 3am explaining us that our card did not get charged the $ 100 deposit fee. Which was impossible since our bank app was showing the opposite. Now we are not sleepy no more after speaking to Diane for another 50 years. We go back in our room remember Diane told us from the beginning that there was no TV working. The wifi is not there greatest either.
What a night!!!!