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Rusty Jackson Review of Courtyard by Marriott Ontario-...
Hot water was shut off apparently due to a leak in...
Hot water was shut off apparently due to a leak in the middle of Saturday afternoon. No notification, no plan to accommodate customers. When I contacted front desk, they indicated it was a leak and would be fixed in an hour. One hour later, I was told another hour. Staff was sorry for our inconvenience and were willing to credit us $30 off room rate (even tho room rates double on weekends) $30!!! Are you kidding? There were water buckets collecting dripping water in the hall! After a hot, sweaty morning of golf, my spouse and I were unable to shower prior to an important event.
My spouse and I stay many times at Marriotts (silver) and have never been this frustrated, in fact never written a negative review. Will not return or recommend
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