Wow, it looks like I'm not the only one who has ha...

Wow, it looks like I'm not the only one who has had a customer service issue with UHEAA. My loan was taken over by them in April. Everything was great the first time I called, and I was directed to the "new UHEAA selection", so I was through and speaking with someone in less than five minutes. Fast forward to September when I was calling in regards to a letter I received from them, I was not able to get through at ALL for two weeks. I called a total of four times, each time on hold for 45+ minutes. The last time I called, I was on hold for 55 minutes before someone picked up and asked to put me on HOLD again. I'm sorry, but a company cannot blame their customer service shortcomings on "high call volumes" because I tried calling at all different times of day. Hire more customer service reps if you're shorthanded. No customer should have to wait more than 10-15 minutes TOPS to speak with a live person. I can't wait for these loans to be picked up by another company so I don't have to deal with UHEAA!