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Dawn Fischkelta

3 years ago

Worst experience I've ever had. My car was hit by ...

Worst experience I've ever had. My car was hit by a person who left the scene. There were witnesses, so there was no question whether or not it happened. Alliance said they would send an adjuster out within 24-48 hours, THREE TIMES and nobody ever came. Considering it was a hit in run, time was of the essence to assess the damage on the other car. I called every other day to check up and three weeks later, they had still not sent anyone out. I had to call a supervisor just to get a response. My check was eventually sent, but my particular insurance rep didn't even let me know. She said she "thought she called me and left me a message to let me know it was on it's way", but as usual, there was nothing. She seemed uninterested, made many excuses and really, clearly, could care less whether or not my case was handled properly. HORRIBLE!

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