Salem Kabbani

Review of W Los Angeles (by Starwood hot...

Checked in on the 16th of November for my bday sta...

Checked in on the 16th of November for my bday staying in the EWOW Suite, I'm a platinum Elite with Marriot Bonvoy and usually stays 60-75 nights a year in Marriot Hotels. They advertise that suite being the presidential suite on their property but literally there is nothing presidential about it, room wasn't as clean as it should be once checked in, suite don't have enough lightening in it, and the main issue was that the media room which was the fun room in the whole suite wasn't functioning as of the sound doesn't work. I have called in several times and they have sent "the Engineer" but he couldn't fix, keep in mind that it was my bday night. However; I have brought it when I was on the property, upon check out and even after where I have sent a couple of emails but nothing where I ended up forwarding the emails sent to the GM. He acknowledged, responded and apologized for the bad experience and asked his director of operation to reach out. She reached out and apologized and asked me to contact her directly in case I come visit again. Please note that the value that I have paid where I have booked this suite specifically for that room and didnt get my expectation but still paid for something that was never delivered. I have gave it a thought on what is the most fair to give but definitely not more than one star especially that an apology after all this bad customer service and bad value is more than enough