It took 3 times for delivery before they actually ...

It took 3 times for delivery before they actually showed up to deliver my bed frame. When i purchased my mattress they told me i did not need the box spring because of the type of bed frame i had purchased well once i FINALLY received my bed guess what i did need the box spring so had to make yet again another trip to pick that up and it was suppose to be ready when we got there and had to sit there for an hour waiting. The customer service we received was also very poor