I have visited SMH many times over the course of t...

I have visited SMH many times over the course of the last 6 years - beginning with the birth of my daughter 6 years ago up to my bilateral mastectomy/oovectomy in Aug of 2015 - I've had numberous ER visits and a few admissions in that time, and I have to be honest - most of the Drs, nurses and staff do deserve 5 stars. My complaint is with the billing department. Let's put aside the fact that they charge an astronomical amount for care - it's unconscionable how callus and superior a billing agent can be. I was set up on a payment plan but had to update my payment method because my debit card was stolen - which is why I called. That's all I needed to do - update my payment method. The woman who handled my call - proceeded to tell me that my plan was not appropriate (it was over the course of 18 mos instead of their preferred 12). When I told her it was really none of her business what my agreement with SMH was and asked to talk to her supervisor, she told me it WAS her business, because she was a supervisor. The payoff balance was still more than I could afford, so I asked if she could just update my account and process this month's payment. She took my new account info and proceeded to charge my account almost $1000 instead of the agreed upon $50 payment. Ofcourse she didn't fess up to this, I found out after I looked at my bank account online. I called SMH back and asked to talk to the billing dept's supervisor and was sent to his voicemail. He never returned my call, but the agent who erroneously processed my payment did. She apologized for the mistake and said she had voided the transaction - but the amount is still being held on my account. When I asked if SMH would be responsible for any overdraft fees I may incur, ofcourse that was big fat NO. I am not at all impressed with the quality of "customer service" I have received.