Chris C

Review of Sheraton on the Park

I am a Starwood member and have been for 10 years....

I am a Starwood member and have been for 10 years. We frequent the restaurant at this hotel and our recent experience will probably mean I will never renew my membership or return to this hotel. We often go to the seafood buffet with a group usually upwards of 10 and many times upwards of 15. There is always an issue of the loyalty discount being applied under the Starwood program in this restaurant. After advising the restaurant we would have multiple cards and that the group was 10 they refused to honour the loyalty discount to the last 2 people advising under a single booking they could only apply the discount to 8 guests. I have had the argument with this restaurant on many occasions. Usually they honour the discount. On this Sunday night they did not, with junior staff on site there was no person available of any authority to discuss the matter with.I paid the bill disgusted with their attitude and will be perusing the matter with the office of fair trading. This restaurant is a disgrace, the seafood was bland, the crab was frozen as where the prawns, the meat in the chefs bar was terrible. the roast pork was over cooked and tough, the beef was so fatty I had to leave most of it on my plate, the lamb was a carcass left on the bench with a pair of tongs for you to try and pull the tough meat off it and then you had to content with chewing this tough meat to try and have a meal. At $100 a head I would say STAY AWAY. There were no Australians in the place. The restaurant was more like a Yum Cha restaurant with the quality of a Asian roadside food stand. If sheraton think that this is the quality that is expected at this type of establishment I would think this hotel won't be around for much longer. The previous weekend I frequented the intercontinental the staff professional, offers were above what I could even obtain as a Starwood member at this hotel and the restaurants superb. I have tried to book accomodation via the Starwood membership online and haven't been able to use my account. I have sent emails contacting them with no response. This organisation has outsourced it loyalty program and offers no service. It looks to me like the restaurant has been outsourced also, why else could it be so bad. I won't even give this restraint a start rating .. It doesn't deserve it. It's just plain terrible.