Made an apt over the phone a week in advance for a...

Made an apt over the phone a week in advance for a Honda airbag recall. I get there for my apt and waited 15 minutes in line in front of the service bay door..... They have two, but one was closed for no visually obvious reason, and the line of cars extended all the way into the road. The rampant confusion among-st the people waiting in line was obvious.

That is not why I am giving Apple Tree Honda 1 star. Once I finally get to the front of the line, I was told there was no record that I had ever made an apt. I was unable to get in my car at all, as they were very busy that day..... HENCE WHY I MADE AN APT OVER THE PHONE A FULL WEEK IN ADVANCE.

Absolutely ridiculous. 1 star because, if you can't even take an apt over the phone, and you are a car dealership...... enough said.