Horrible brokerage. Had a driver sit at a customer...

Horrible brokerage. Had a driver sit at a customer 6.5 hrs to get unloaded. Customer assigns docks at security gate then check in at receiving office. Time stamp was 11 mins past appointment due to yard full of trucks. Broker (Lonnie Smith) was kept informed after 2 hours, then 4 hours, then finally when empty at 6.5 hours. They said they would pay detention after 2 hours. Well, they didn't. If you are an O/O or a trucking company, DO NOT trust this broker.