Picture this scenario happening TWICE in the same ...

Picture this scenario happening TWICE in the same hospital for in a 30 day timeframe: Ambulatory Care surgery schedules you for 9:30 AM, & according to their policy you have to arrive TWO hours early (7:30 arrival time) you must come in fasted obviously. And then at 11 AM you run in to the doctor (yes I ran into him, he was not actively looking for me to keep me updated because the nurses were not providing answers to the delay) and then he tells you that the machine that is needed for my surgery is not at the hospital. Yes you read that right, they called me the day before to confirm a surgery when the equipment was not even on site. I understand that situations arise, but TWICE? Come on. So the doctor tells me, that I'm next door the procedure at 11:30. Guess what? I didn't even get called into the O.R. until 2 PM. Yup, I didn't complaint until 1:00 PM when I already had an 8/10 headache. So procedure finally over, get discharged from Ambulatory Care in a rush, I felt as in a restaurant when they're trying to get customers out to clear tables. Ask to speak to the doctor about the pressure: they say to me (verbatim): " doctors don't come out unless something went bad, so I guess everything went ok." Thank you nurse for your guess, I hope you're right, but can you please at least call my doctor to ask him? In summary: the staff is really good but my likely hood to recommend this hospital is ZERO. Yes I would give them zero, actually I can give them 2 zeros because it felt like Deja Vu the second time that it happened twice within a 30 day period