Amy Skowyra

Review of National Grange

CONSUMER BEWARE!!! Never have we received such h...

CONSUMER BEWARE!!! Never have we received such horrible service from an insurance company!!!!!

My husband and I have had a multi-vehicle, home with endorsements, umbrella policy with NGM for the past decade. We both have great driving records, don't drink and drive, meticulously main our home, have had no claims against our policy (except for two auto accidents which weren't our fault), have near-perfect credit scores, and have no children of driving age.

A few years ago my Honda Accord was rear-ended. The insurance company said it would cost too much to repair it, so they deemed it a total loss. They initially gave me an extremely low offer for my vehicle, and I had to fight them for weeks to try to increase the amount. Their initial offer failed to consider the fact that my engine was meticulously maintained, my car had leather heated seats, and other parts that would fetch them a lot of money when they went to resell the parts.

The amount I ended up getting from them still wasn't the amount needed to re-purchase the same year, make, and model of the vehicle I had just lost. The accident was not my fault, so I found this very frustrating that I had to fight my own insurance company for fair compensation.

Very recently, someone ran into the side of my husband's truck. Again, they offered my husband an extremely low offer to repair the vehicle, even though he received quotes from several auto body establishments for more than double that amount. His truck is only a few years old.

This accident was in no way my husband's fault, so we find it quite frustrating that we again have to fight our own insurance company, who will be receiving compensation from the other drivers insurance company, and will not be taking a loss to their own books.

For those of you with great driving records and homeowner policies, don't be deceived by the lower offers that NGM will quote you with. Go with another carrier who will actually provide you with great service and support in instances of an accident, especially one that isn't your fault.

As soon as my husband's truck case closes, we will be leaving NGM after 10 years and only two accidents that were not our fault. We have not cost NGM a penny during the last decade, we have only helped bring them revenue.

Farewell NGM, I hope this review provides you with a real look on your your ideal customers feel when they have to deal with your service, and I hope it convinces you to change your sleazy ways.