So my bike tire blew out and when I called them to...

So my bike tire blew out and when I called them to get a tire and tube, the guy wouldn't even help because i don't own a Harley. When I commented that I had bought a tube there before, and that tires are universal, then he told me ok but I had to give him the size. This isn't too big of a problem, but then they told me that if they had the tire they couldn't change it because "we don't have tools for that". Really? Then I talked to service, and he told me that they only worked on customers bikes. I guess the money I've spent there isn't enough to call me a customer.