Alyssa Holderbein Review of Honda of Downtown Los Angeles
This dealership is filled with the most dishonest ...
This dealership is filled with the most dishonest bunch of liars I have ever met. I was looking into HR-Vs and test drove one. That experience was fine. They didn't have the model or color that I wanted so I asked them to call me if they got it in. A few weeks later I received a call that they had the car and not only did they have one, they had two!! I verified the price over the phone and the girl asked me to fill out an online application for the loan. I filled out the application and emailed her asking for the interest rate. She told me that she doesn't have that information and I would have to come in and meet with someone. I told her I was not coming in until I had the car, price, and interest rate verified beforehand. She gave me the run around for a good SIX HOURS and would not let me speak with anyone else over the phone. She claimed that every Salesman, Finance Manager, and Supervisor were too busy selling cars to email me or call me. I eventually gave up. The next day I received a call from their Customer Service Representative who eventually told me that THEY NEVER HAD THE CARS!!!!!! They lied to me the whole time and tried to get me to come down to the dealership to try and sell me another car that I did not want!!!! The Customer Service Rep then refused to let me speak with anyone else and told me that I would need to come down to the dealership if I wanted to speak with her Manager.
Do not EVER buy a car from this dealership. I have never run across a more dishonest, sleazy business in my life. Almost every person that I dealt with lied to me and was rude and condescending to me. It is shocking that they are still in business, they don't even deserve one star.
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