A family member of mine brought my mini here for s...

A family member of mine brought my mini here for service / check in on my rear brakes. It's great to hear that a lot of people have received tremendous service here but that is very much the opposite of what we received. The main service person was Anthony Claudillo. He gave 0 insight on WHY my mini has brake problems with just 13,000 miles. As a side note, I had another mini before with over 20k miles and never had the brake monitor warning go on before. Anthony basically just told my family member oh well, gives us the money, and we will replace it. He basically did not care and the only comment he had to give was that they have replaced brake pads for minis driven under 10kmiles before. Aren't you the expert here ? If we're paying for dealership services shouldn't you care about the longevity and help us from needing another replacement? He def just wanted the money and was not trying to talk AT ALL. Geez.

Further, before opting in on a service here make sure to call all the other mini dealers near by. Mini Crevier quoted us $485.00 for a rear brake replacement.We had to call around for a few hours but we luckily found out Long Beach Mini had a promo for brake replacement for about ~$270.00. After bugging them Mini Crevier price matched. Deducting another star because they were NOT AT ALL accommodating with loaners.