Today by far has been the worst experience as a cu...

Today by far has been the worst experience as a customer with Fredy Kia Gulf freeway location. On Saturday June 23 at 11 am went to have a simple oil change done where it was discovered I had a leak in my Tubo line and was told by Mike Solis to bring it back on a weekday so his technician can look further into the problem! I go home and schedule online the maintenance to have them look into the problem for today 06/26/18 at 5 pm per the website it was a time to select ! Me and my husband left early from our medical jobs and show up to the appointment 15 minutes early , as soon we were greeted by two old gentlemen who immediately got rude with us because they said we didn t have a appointment, I attended to show them my confirmation number per the website and still we treated unprofessional. Then he comes Mike Solis who started taking to us as if we were stupid how dare we show up at 5 pm when all his guys left for the day and he couldn t help us and was talking so rude to us for no reason! My husband demanded our keys back and we would take our services else where Mike Solis didn t like that response and told my husband get the hell outta there ,at that point my husband was so upset how we were being treated and explain to Mike we both work in customer service you should have courtesy and respect how you deal with customers, Mike got angry we all went outside and he wanted to fight my husband and kept being very aggressive towards him my husband! They need to pull the surveillance tapes which will prove what I am saying , this is not how you treat long time customers! Mangers need to go to customer service training ASAP, I will never purchase a car from here ever again !!