my daughter and I in NYC for weekend---we ordered ...

my daughter and I in NYC for weekend---we ordered room with king size---bed is not king size---more like queen----tub was FILTHY---FILTHY---FILTHY----I had to scrub disinfect wash clean it out---have not been cleaned in months----also the water takes so long to drain after each use-----
no chair in room---they accommodated --bought chair to my room---I already took a chair from the hall-----telephone in room not working-informed front desk as well---I should receive a refund--because working telephone with long distance etc is being charged to this room under fees-- I do not own a cell phone and needed to use the damn phone--
service staff outstanding--well, the bell men, the cleaning people even the person who came to say yeah your telephone does not work---I do appreciate this hotel for having parking--shame you cant go to your car and retrieve a forgotten item----this is my 2nd or 3rd time staying here

*This is an update which is late and should have been written weeks ago....the Manhattan compensated us for our experience--the manager sincerely apologized---we will return as the customer service is excellent--and we did stay [before] and did have a better experience....we enjoy this hotel and want it to be our go to hotel when in that area of NY