I don t usually write reviews, however I felt afte...

I don t usually write reviews, however I felt after the continuous excellent service that I have had from Abiram that it was the least I could do. I was thinking of purchasing a used BMW and I wanted to set up an appointment to have the car looked at prior to me purchasing it. I contact this dealership to set up an appointment and Abiram was the one who answered the phone. He took his time and answered all my questions and believe me there were a lot of questions. He searched VIN# and found that the servicing was done at his location. He spent quite a bit of time just answering my questions in detail and always had a smile in his tone. He went beyond what was required of him in his job role; he recommended another location that would be able to accommodate my schedule as I needed the pre inspection done ASAP. I contacted Abiram a couple of times after purchasing the car, as I had more questions in regards to the servicing that was already done by the previous owner. At no point did I feel as though I was being rushed off the phone or that he was annoyed of my continuous contact. Every time I have spoken to him he has been nothing but professional and very helpful. This means a lot me as I did not buy this car new or from his location, so he would have nothing to gain. I had better service from him than I had from the sales person that I purchased the car from. He has provided me with excellent customer service and as a person that has been in the service industry for over 16 years this definitely does not go on notice. So again I just want to thank you Abiram for making me feel like a valued customer, there are a lot of places that could adopt your approach to customer service.