Edit: I had posted on this site a very positive an...

Edit: I had posted on this site a very positive and even glowing review of this dealership. However, after having owned my van for 2 months, it pains me to have to return here to change this review to be entirely negative. As I reviewed before, the sales experience was great. However, one part of that sales experience turned out to be a nightmare. It begins with my mistake of trusting our Salesman Oscar Gomez, that he would make a priority the wobble and pull of the tires of our van if we purchased the van that day. Yes, I have learned from that mistake. To make a VERY long story somewhat short...
We had to return back to the dealership 5 times, yes, 5 times to get a simple tire issue fixed with the tires. These visits involved multiple people that would test drive out van, promise us that it was fixed, only to have us return the van, and have to point out multiple times to multiple people that the problem was still evident. While I understand that having to specifically point out the issue once or maybe twice to a service manager is normal and even acceptable, having to make as many visits as we had to, and be told so many times that our van was fixed when it wasn't... to be told that it was fine after multiple people had driven it to test it, (Chris, the Technician, Quality Control Manager Chris West, Service Manager Dave Bartlett, Salesman Oscar Gomez) and then to drive it myself to find that the problem was still there... it totally unacceptable.
Throughout the entire situation there were TWO occasions where I was left waiting for over an hour on the sales floor as Marc Ray was supposedly getting someone to help me only adds to my frustration.
At the end of this ordeal, (1.5 mos after buying the van) I was told that a slight wobble was within normal specifications for the (crappy) tires that the 2013 Town & Country have on it. I agreed however that the pull to the right was gone. I asked Dave Bartlett at the time what the dealership could do to make this up to my wife and I since we had been paying on a brand new van now for nearly 2 mos, and did not feel like we had a brand new van, and that we had only had it in our possession roughly half the time. He mentioned that he could offer me some free services through the service department. I told him that I was not interested in that. He said he would speak to his operations manager and get back with me.

The next day, Dave texted me and said that he could offer me two years' free oil changes to make this up to me. I again told him that I was not interested in this, and that we had already purchased a 2 years' discounted maintenance package, so this wasn't any help anyway. He said he would get back to me after speaking to his operations manager again. I reminded him 1 week later that I never heard from him, he said he would ask again and let me know. This was two weeks ago and I have not heard back from him again.