I had another company that wanted our business and...

I had another company that wanted our business and I wanted to compare to see and see if we could get a better rate, but I had no idea how to read our statement. I called and got Terry to go over it with me. She was very patient with me and promised that if we got a better rate, she would match it if she couldn't beat it. I really appreciate the time she took going over our bill with me.