Ted Assur

Review of Woburn Toyota

Front office customer service was excellent and fr...

Front office customer service was excellent and friendly.

However mechanic refused to do the simple thing I asked: replace thermostat. Instead they inspected many unrelated things and came back with thousands of dollars of repairs needed. When I asked about the thermostat, they said it warmed up fine inside their warm shop, but they never bothered drive it or to remove the thermostat and actually look at it. Paid for their time, and had to pay again to have it done right at my local Toyota dealer shop where they actually listen instead of trying to make me pay for things I don't need, and charged me 1/2 of what these guys did for nothing.