I have not even gone yet and so far I am having an...

I have not even gone yet and so far I am having an awful experience with trying to reserve my tickets. The reservation itself is tricky for a senior (age 65 and up) as it does not prompt you to make your equipment reservation as it does with the regular adult reservation. THEN when attempting to pay, it directs you to a website for those that wish to pay in increments on their purchase. Have called the resort 3 Times only to get an answering machine. Then when I try calling back and finally get someone, she us unable to assist me with making my reservation saying reservations cannot be made or modified over the phone. When I asked if she could remain on the phone with me while I attempt to refresh and try to make the reservation again, the line gets disconnected! I call back two times more and got the answering machine again. Called again and got the same person but the line disconnected AGAIN! I am wondering whether I should even go forward with trying to visit this place. The system and website is obvious very flawed and I do not wish to give out my personal information (I.e. social security number) and have my credit run just to pay for my ski trip! Being that we are in the middle of a pandemic and businesses are trying to provide contactless service, they should make sure that customers are truly able to do business WITHOUT CONTACT if they want to make money!! Very disappointed

**UPDATE: Talia reached out to me and was extremely helpful and accommodating and helped me to book my tickets. However, I was disappointed in my visit to Beech Mountain. Your satisfaction is not guaranteed here, as nothing is refundable. Tickets for ski and snowboard lessons are not able to be booked online. Spent over a hour in the ski rental area, only to find out once coming out that classes for the entire day were booked, which was really disappointing being that it was my family s first time skiing. Lack of visible signage made it difficult to get around. Lots of college kids working here and it showed by their lack of professionalism. Leslie, one of the managers, was helpful in getting my ticket time extended since I spent hours in the ski rental area. Lots of work needs to be done to the workflow, especially during the pandemic where contact should be limited. It was busy this day and it seems like they do not have the necessary staff and resources to meet the demand. I look forward to trying skiing again, but I doubt it will be at this resort.