Originally posted 3/29/19: Unfortunately my experi...

Originally posted 3/29/19: Unfortunately my experience here last Friday (3/22/19) was pretty bad for a few reasons. I brought in my vehicle per a recall notice. I arrived at 10:30 and said I needed their Lyft service to take me to an appointment at 11, and the salesman said no problem. However, he went on a test drive with another customer and never ordered the Lyft. 10 minutes later when I tried to find out what the status was, no one could find him, so I asked another salesman to help me order the ride. Meanwhile the first salesman returned, and he and the second salesman kept passing the buck, saying the other was going to order the ride. I had to keep asking which of them was ordering the ride and finally by 11 (the time I was supposed to be at my appointment), they realized neither was going to do it, so gave me a backup shuttle driver. They made me 20 minutes late to my appointment. On my return trip, the first salesman I contacted had a Lyft ready for me in 3 minutes to take me back to the dealership, so I don't know why it was such a hassle the first time around.

After they did the recall work, they said they were going to wash my car and bring it out to me. I'm not sure what type of car wash it was, but it not only still had bird poop on it in 3 different places when it was delivered to me, one of the roof trim moldings had been ripped halfway out and astonishingly was left dangling over the side of the car. I pointed this out and the salesman said they would order me a new one. He assured me that it would arrive on Monday and that they would contact me when it arrived. A week has gone by and I haven't heard a thing, except for a text survey I received last Saturday. They asked me how I would rate my experience on a scale of 1 to 5 (5 being excellent), and at that time I responded with a "2". They did not ask me any follow-up questions.

The whole experience: 1) promising me multiple times a Lyft ride but no follow-through; 2) returning to me a dirty car with damage that was overlooked by them; 3) asking me to rate my experience with no follow-up to my poor rating; 4) and now finally, not following through with the promise to replace my roof trim molding, all spoke to having no genuine concern for the customer. The salesman smiled at me and pretended to act with concern throughout the whole experience, but his actions showed the opposite. That is why I feel compelled to give this place a 1-star rating.

4/19/2019 edit: I called the number below on 4/9/19 and left a voicemail with my phone number. Still waiting for a call back.

5/10/2019 edit: Google didn't notify me of your edit, so I just recently saw it and sent your team an email today.

5/15/2019 final edit: Customer service contacted me today and profusely apologized for the way I was treated, and offered me a free oil change (I didn't want anything else). Thank you!