Good track but they have no idea how to do the shu...

Good track but they have no idea how to do the shuttles. We were told that all the shuttles were going to be full before they arrived at our stop. It could be a couple hours until we could get on a shuttle. My handicapped wife ended up having to walk all the way to the entrance. We had to stop several times and now she is in so much pain I may have to take her to the hospital. I will NOT be back.