I've had no problem reaching UHEAA. I generally p...

I've had no problem reaching UHEAA. I generally prefer email, but if I need to talk to someone I just pick a non-peak time to call (just like any service provider). Never call beginning of day or end of day, avoid the lunch hour, and NEVER call on a Monday. That's when everyone calls. I also have a sub-one percent interest rate with them on a federal loan - unheard of! Thank you, UHEAA!