Daniel DiCenso

Review of Humana Health Plan

I received a letter from this office saying thank ...

I received a letter from this office saying thank you for trusting Humana to provide benefits and needs to me and talking about my Humana ID card as if I signed up with Humana and I never have. I've wasted about 2-3 hours trying to get a hold of someone at Humana or at the office to find out what is going... Someone with customer service was so incompetent, I asked them to give me a phone number for Humanas corporate office on 101E. Main St. in Louisville Kentucky, and they gave me the # to a random doctor's office in the Humana corporate office that isn't associated with Humana... What a joke of a company. I kept getting phone calls to people who had no clue and no idea who to send me to. Luckily eventually someone put me on the do not mail list but he couldn't answer me why I got this letter and what it was about. Humanas automated phone answering devices are a joke... Whatever happened to dialing 0 for an operator or to get to a representative??? News flash Humana... Not all calls are about 2 or 3 specific issues and not everyone is a member... You need a separate option for other questions, concerns, or issues. I would never consider Humana after this pitiful experience...