I had an amazing experience at Jim Butler in both ...

I had an amazing experience at Jim Butler in both the service and sales departments. My car started acting funny on my way home from work. I went into the service department without an appointment and in a hurry to leave and get my kids from school. The entire department helped me get checked in and get a rental car quickly so I wasn't late to pick up my girls. The lady in the rental department was very accommodating about the type of rental I received. Kim the service advisor was AWESOME. I told her I was scared that I would be forced to get a new car and she reassured me that I was in good hands. She introduced me to Troy in sales and said if I had to come back, I should see him. The next day she called with the bad news about my car and made sure that I had all the contacts I needed for car shopping. I came in one more day later and Troy helped me find the perfect car. Considering I was not planning to buy a new car, it wasn't a quick process but Troy was very patient. He took the time to show me endless cars and explained all the deals on new, used and certified. Buying a car because you have to buy a car is not a great feeling but the Jim Butler team was amazing! Thank you Kim, Troy, Terra, and the rental lady (whose name I do not know). I love my new Traverse!