I have always heard this place has poor customer s...

I have always heard this place has poor customer service and unfriendly staff but I had a gift card so figured I d try it. I upgraded my service and the amazing individual who did my service let the front desk know I was getting a serum. When cashing out I handed them my gift card and was told the price and paid the difference. On my way home I received a call stating I must be confused and assumed the serum was included in the price. What a wonderful way to try to spin the receptionist forgot to ring it out. When I stated I wouldn t tell a client they assumed an item was included instead of saying they never cashed me out I received a huff and an okay. Now my feelings are confirmed as to why I was told to never come here. Although the place is gorgeous and the aesthetician was kind the customer service at the front desk makes this place horrid.