It s a horrible experience. We booked two suites o...

It s a horrible experience. We booked two suites online one week before. But today, when we called hotel to confirm our room, they said there s only one suite and the other is not available. They didn t even call us to ask. I really not understand why these things happened in Hilton?? Luckily we got one more suite when we checked in. If all the rooms are not available then we need to take kids, luggage, stroller and family to find another hotel? I hope they can improve their customer service tomorrow.