Moohammad Mahmood

Review of ME Bank

Closed a loan account with ME. I urgently needed ...

Closed a loan account with ME. I urgently needed a copy of the loan closure letter by email. So I requested them to send a copy of the letter to my email address. Four calls to ME could not have it done. No one had a clue where they can find the actual letter that was sent out by mail. They confirmed that the letter was sent out by mail but no one had a clue where that letter is saved/recorded so that it could be emailed to me. One person wrote a two liner himself while my wife waited on the phone. But that was that - a poorly constructed two liner without proper information which we did not ask him to do in the first place. All we need is a copy of the mailed letter by email. It has become such a hard problem for ME customer service team that after four calls and more than 3 hours on the phone they haven't been able to solve. Pathetic!

Where is the option to give zero star Google? ME Bank deserves zero star!