Highly disappointed with Rivercity Flooring (RCF)....

Highly disappointed with Rivercity Flooring (RCF). The company has a lot of room for growth in customer service and efficiency. Here are the reasons I was disappointed:

- The customer has to continuously remind RFC what work needs done on a project and tell them (several times) which areas they forget to do
- RFC expects the customer to clean up after their installer
- RFC has NO supervision of its installer, so the customer has to become the supervisor
- RFC does not communicate with the floor installer or vice versa, again making the customer have to supervise

When I first met with the people of RCF they were very friendly, responsive, and seemed to go the extra mile which is why I decided to go with them in the first place. I did not know that this stops once the sale is made.

The first issue arose after the orders were put in, I was notified the supplier did not have enough of the flooring. I understand these things happen and, while I would have liked to have known this ahead of time, we decided to have the floors laid in two phases.

The rest of the issues come up when the floors are laid. RCF has a younger crew of installers who are unsupervised by RCF. At first it did not seem to be an issue until I was told they were done with the first phase. When I looked at the work they had done I noticed they forgot to do entire areas (like my laundry room). When I asked RCF about it I was told RCF just forgot to communicate that. But I had to be the one to voice this as RCF never sent someone over to ensure the quality of the work.

In my basement, I found there were exposed wires on the ground where the carpet had been. I had to inquire four times why these were exposed and what would be done with it only to get a call WEEKS later from the installer saying they didn't know what the wires went to and I had to take care of it. All I knew, there weren't exposed wires before and there is now. Either way, I had to repeatedly ask about the wires and had I never asked about them, they never would have been brought up.

Then when the first phase was "done" I saw there were huge chips taken out of the paint on my banister along with several scuffs on the wall, both of which I had a painter do a few weeks prior. These were going to be ignored until I asked for it to be fixed.

I brought up the fact that there was still a mess of dust left behind by the installers and was informed that it is the customer's job to clean up after the installer.

As the second phase came about, it became difficult to get RCF to schedule a date to do the install, so I hired someone else who communicates, fixes their mistakes, and cleans up after themselves to professional install the floors.

This is the first time I have ever hired a contractor who expects the customer to be a project supervisor.

Bottom line, if you want to be a customer instead of a foreman, go with a different company.