Cathryn Warren

Review of Jesse's Computers and Repair

We dropped off a cell phone for a USB input repair...

We dropped off a cell phone for a USB input repair three weeks ago. They never contacted us back so we had to call ourselves, only to find out each time they were waiting for a part to arrive. We were quoted another day that it would arrive but once again they never contacted us at all, we had to call back later only to find out that they say it isn't one repair but a secondary one for more money. Had they bothered to keep us updated on what was happening this might have been understandable and even believable, but we now have zero trust in these people and are taking the phone and our business elsewhere. Terrible customer service and definitely do not recommend.

Update: We got the phone back from them and, though they didn't charge us, the device went from simply not charging through the USB but in full working order to not turning on at all once they took the phone apart--and this is with the fully charged battery we had used it with before, so it is not an error on our end. Also the letter initially given to us when we left it for repair states that after 30 days from the printed date, the electronic device becomes theirs. It's fortunate we got the phone back with a few days to spare or else they no doubt would have claimed it as their own.

Avoid this place.