Britney Fuqua

Review of Kidz and Family Kare

This practice is a complete joke. DO NOT UNDER ANY...

This practice is a complete joke. DO NOT UNDER ANY CIRCUMSTANCES COME HERE!!!!! This practice was referred to me. I show up at 2:30 for my appointment at 2:45 when i get there their sliding glass door was closed. I looked down at my phone assuming they were still on lunch break, but nope they weren't. Finally some cranky Caucasian nurse opens the window and tells me to sign in. I let her know that there wasn't a pen. She slams one down on the counter. No words. Then i sign in , and she hands me paper work. I fill out my paper work but i cant give it back because again they closed their frosted sliding window. Finally she opens the window again and just holds out her hand "Paper work" i get up , return the paper work and she says $20 . What i found out today is that with my insurance i don't owe co-pays and since my daughter was getting a physical it should have been 100% covered. After that catastrophe i waited 90 minutes just to see a doctor. I get in the room, completely unsanitary. No soap, No paper towels , not even in the bathroom. Ripped in many places exam table, hair everywhere, worn decrepit furniture, doctor didn't bother washing her hands or sanitize when she came in. doctor pops in to say a nurse will be by shortly to do my daughter eye exam. Maybe 20 minutes go by. I open the door because i am fuming ready to storm out and there is the only nurse stuffing her face. She then proceeds to take my daughter to do the eye exam as shes eating. Then makes my little girl feel horrible because she didn't recognize some of the capitol letters on the eye exam. She was talking down to her because she couldn't read the second line. I had to ask for the one with pictures. My daughter had 20/20 vision btw. We get taken back to the room doctor shows up. The doctor starts checking my daughters ears. The doctor tells me they look fine. My daughter has had issues previously with her ears being blocked from ear wax so i ask the doctor if she could see my daughters ear drums and she tells me no. I then ask if there is ear wax in the way..? She asks me if i want to look...I , "sure, okay"..so as i'm going to look the doctor puts her head in the way then accidentally puts the probe so far in my daughters ears that she starts crying and saying ouch. I' actually had to pull the doctors hands out of the way. i'm shaking with anxiety, because i had already explained that my daughter had a traumatic experience previously and had a nurse put an ear scope to far in and made her ear bleed. The doctor told me that my daughter didn't actually hurt, she was just scared. The doctor then proceeded to tell me that if her ear bleeds or there is any trouble to just come back. I let the doctor know that we would never return and she just stares at me, and the simply says "NO" . I also said that i felt it was unacceptable to have a 90 minute wait time. She informed me that she takes time with her patients. I asked her to at least sign my daughters forms for school that they needed and she sets some of her filled out patient paper work in a puddle of water on the counter, but still tried to write notes on it. like...soaked. 90 minutes with 3 people ahead of me for a physical and to boot i showed up before any of those 3 patients. i'm not sure what nonsense physical is only and eye exam and a look in the ears. I did report them to my insurance as a fraudulent care provider. Snotty nurses, inexperienced doctor who looks like she jumped out of a Lisa Frank coloring book.
End of rant. Save yourself some money.

Oh, just an update....doc overcharged my copay twice. Still hasn't been refunded.

P.S why isnt this BS doctor on Yelp???

IF YOU CAN GO SEE DR. KALLA AT 1565 SAXON BLVD. 32725 ST 102 THEY ARE TRULY AMAZING AND IF YOU WANT TO SEE WHAT A REAL DOCTOR LOOKS LIKE WITH A SANITARY, PERSONAL EXPERIENCE HE IS YOUR MAN