Katie Sams

Review of GENERATIONS OBGYN

I really liked all the doctors I saw and even the ...

I really liked all the doctors I saw and even the on-call doctor for my delivery. The triage nurses were always prompt with information or coordinating a callback from a doctor when needed.

The practice staff is unprofessional. The first sonographer I saw was rude and implied that we were only worried about the gender of the baby, not its overall health. When I asked for a towel to wipe the transducer gel off she said "it dries clear!".
Courtney the scheduler is curt. Once I had to reschedule an appointment due to illness and she said "well this is a very important appointment and you shouldn't miss it".
The first OB appointment was a 3 hour inter-departmental paper shuffle. The front desk staff weren't even pleasant until they recognized me after many visits. The nurses/techs just shuffle you around from waiting area to waiting area, avoiding eye contact or conversation. They won't update you on the anticipated wait time (and believe me, they can be lengthy). I had questions about a bill and after receiving no callbacks from the billing department for 3 months, I asked to speak to a supervisor. After receiving my answers from her, I thanked her for her time. Her response was a flat "sure". Really? I'm a nurse and worked in an office for 5 years. That is unacceptable behavior and would not have been tolerated where I worked. It's a shame the practice can't measure up to the excellence of the physician staff. I may be having the next child elsewhere.