For a hotel that s suppose to be 4 stars (at least...

For a hotel that s suppose to be 4 stars (at least according to Expedia) there was nothing 4 stars about this. We got here at 7:15 pm, check in is suppose to be at 3. We were told our room was not ready! Then they tried to offer a voucher but we had to be somewhere by 8. Later on asked if we could downgrade to a different room but they didn t want to refund the difference! Unbelievable... other people checking in were having the same issue. Why are you guys overbooking rooms that you don t have?!?

The rooms are outdated for what you pay for. The walls are thin so you can hear surrounding rooms conversation and people going through the hallway. Also can hear people outside even though the windows were shut.

It gets worst. Checked out the next morning. The front desk told us we can use the room key to get out of their parking garage or to flag the booth person down. The room key did not work! Had to recall the front desk, there was no one at the booth. Had to wait over 15 minutes to leave. Oh yeah it s 26$ to park! This was one of my worst hotel experience....