Natalia Garcia

Review of BJ's Café

Alright so I don't normally post reviews on anythi...

Alright so I don't normally post reviews on anything, but I had an unfortunate interaction with one of the baristas here recently.. I am a big BJs supporter and absolutely love their coffee and the shops atmosphere. I normally receive ok service and am ok with having to wait because it is worth it for me. My family is a long time supporter of BJs. It was an 80 degree day and I had walked to the shop with a friend who had never been in before. We ordered our coffees and breakfast, the girl who took our order was very pleasant and professional. While waiting for our drinks and food I got up to get some water, the self serve jug was empty so I went up to the baristas counter who I believe is named Emma, to see if she could fill up my water cups. I ask "Hi can you fill up our water cups, your jug is empty," she looked at me, with an overwhelmed look and said something along the line of "we're a little busy right now, and the coffees I'm making are the priority so I'll have someone fill up the jug in just a moment." I resp with "ok whenever you have time." She said this so loudly that I'm sure the whole shop heard. I looked around and there were only 2 other people in the shop at the time. Was she putting priority on the coffee I had ordered over the water I, the same customer was asking for? Anyway it left me with a really uncomfortable feeling and didn't feel good being there anymore. Almost made me feel like I was asking for too much and wanted to push me around. We never got water, and my friend now has a really bad impression of this coffee shop. I am someone who has worked in customer service and that is not how you should treat customers, especially because it would have taken 30 secs to fill up 2 water cups.