Update: I appreciate the response to speak to Kost...

Update: I appreciate the response to speak to Kostas but I don't think it would change much. I'm not much into lip service while things remain the same. I've noticed other reviews on Yelp and Google similar to my experience. I am aware that one of your service consultants is no longer in the position which I believe is a good thing because they proved to not be capable. Without knowing the behind the scenes I question the efforts of the service manager Javier. I have reached out to Javier and received zero response. That to me trickles down to the team so I'm not totally surprised of how things function because service overall seems poorly managed. I'm not for anyone losing their job but it's your dealership and Audi's brand that ends up looking bad. Maybe a serious amount of coaching and training need to be implemented. Good luck!
Original Post:
I'm shocked at the service department as a whole, I can't speak for the sales side. But, after my experience I'm scared to death of my Audi getting serviced at Wynnewood. I have to find other options....Cherry Hill, Devon, Wilmington??? I mean, they all can't be like this could they??? I just had no clue that a high-end auto dealer's service dept. could be this bad. Am I being punk'd??? No.....REALLY.....this CAN'T be really the way they operate. The service shop might as well say Moe, Larry and Curly's and the service counter might as well say Walmart. Yeah, they look and sound the part but, no worries, go to Audi Wynnewood and you will find out unfortunately for yourself. Forget getting updates and when you finally chase them down they respond like you are interrupting their day. LOL, unbelievable! Owning a certain brand car is only as good as who can service it!!!! I've never in my life had a dealership turn my stomach towards certain brand of car. This is my first and last Audi.